客户服务专员

Main Job

·       Administer the chain of sales support to Ahlstrom internal and external customers by providing and ensuring exceptional customer service and maximizing customer satisfaction.

·       Maintain understanding of the customer’s needs and focus activities including the order fulfillment process and pre/post sales and business support transactions.

Main responsibility areas

·       Administer order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.

·       Ensure customer master data, account profile information, and customer product information is up to date.

·       Receive, coordinate, and process all sales orders ba

·       Interface with other Ahlstrom plants and suppliers for processing orders produced elsewhere.

·       Provide order status and resolve order inquiries.

·       Ensure accounts are in compliance with corporate credit policies.

·       Assess the validity and accuracy of letters of credit and import licenses.

·       Administer customs/logistics/delivery issues.

·       Administer receivables and past due amounts as required.

·       Inventory Management

·       Get information from supply chain to notify appropriate sales personnel and customers as necessary of over/short / early/late/ or other problems related to assigned account shipments.

Education, qualifications and skills required

·       2-3 years working experience at least Ｏn exporting and importing orders following up

·       Action oriented, have strong responsibility and business sense

·       Being sensitive Ｏn the details

·       Major in international trade is preferred

·       Having experience Ｏn ERP system is preferred.

·       College or Bachelor’s degree

·       Having experience Ｏn ERP system is preferred

·       Excellent English skills especially in written is requested

·       Good at friendly communicating with customers with patience.